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VA Eastern Kansas Health Care System

 

Appointments

Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.

At VA Eastern Kansas HCS, we have established a number of procedures to assist you in getting an appointment without a long delay.
If you have received a letter stating that you need to make an appointment, please call our Scheduling Unit at 1-800-574-8387 (Topeka) or 1-800-952-8387 (Leavenworth) and press "1" for assistance

Changing Your Appointment

For a listing of your current appointments, please call the Medical Center at 1-800-574-8387 (Topeka) or 1-800-952-8387 (Leavenworth) and press “2” .

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time. Call our Scheduling Unit at 1-800-574-8387 (Topeka) or 1-800-952-8387 (Leavenworth) and press “1” or call the individual clinic.

Who to Call

If you have questions concerning your health care and need to talk with a nurse, please contact our Telephone Care Program at 1-800-574-8387 ext 54555. For more information on those services, you may visit our website.

You may contact our Crisis Intervention Hotline at 1-800-273-8255 if you are having thoughts of suicide or harm to yourself or others.

Self-Schedule Appointments

VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.